Setting a Prescription to Picked Up or Delivered Using Quick Lookup

If a prescription has a status of Waiting For Pick Up/Delivery, it can be quickly retrieved and picked up using the Quick Lookup feature. To use the Quick Lookup feature, scan a prescription number barcode or manually enter the prescription number in the Quick Lookup field located in the Workflow, Parked Rx, or Pick Up/Delivery tile. The prescription then opens in the Pick Up window.

If an owe balance has a status of Waiting For Pick Up/Delivery, it can be quickly retrieved and picked up using the Quick Lookup feature. To use the Quick Lookup feature, scan a prescription number barcode or manually enter the prescription number in the Quick Lookup field located in the Workflow, Parked Rx, or Pick Up/Delivery tile. The prescription then opens in the Pick Up window.

The Quick Lookup feature has been tested to be compatible with the Honeywell and Symbol LS 2208 scanners.

To pick up a prescription using Quick Lookup:

  1. Navigate to the Workflow, Parked Rx, or Pick Up/Delivery tile.

  2. Do one of the following in the Quick Lookup field:

    • Scan the prescription number barcode. This can be found on the vial label, privacy label, or official receipt (if Print Barcode is ON in Label Preferences).

      A prescription number barcode only prints for thermal vial labels.

    • Scan the prescription number barcode. This can be found on the vial label, privacy label, or official receipt.

    • Manually enter the prescription number and press Enter on your keyboard.

  3. The following Workflow prompts may appear:

    • If there are other prescriptions in Workflow for the same patient, a prompt lists the prescriptions for informational purposes only. Select OK once you have finished reviewing them.

    • If Digital Owe Balance is ON and you are picking up an initial fill or owe balance while another owe balance for the same prescription is in the Parked Rx tile, a prompt asks if you want to process the owe balance or pick up the dispense. Select the Waiting For Pick Up/Delivery option and then select Process. For more information on processing prescriptions using Quick Lookup, see Processing a Prescription Using Quick Lookup.

    • If another owe balance for the same prescription is in the Parked Rx tile, a prompt asks if you want to process the owe balance or pick up the dispense. Select the Waiting For Pick Up/Delivery option and then select Process. For more information on processing prescriptions using Quick Lookup, see Processing a Prescription Using Quick Lookup.

    The Pick Up window opens.

  4. Select Update & Notify. Once a prescription's status has been changed to picked up or delivered, the Result column will display a checkmark.

Table 2. Troubleshooting error messages when using Quick Lookup.

Error Message Meaning
Rx not found Prescription may be cancelled or the incorrect barcode was scanned. A prescription number barcode must be scanned for Quick Lookup to work.
Rx # for Patient xxx is not eligible for Quick Lookup Prescription may have been picked up.
Rx Number must be greater than zero Prescription numbers of 0 are not eligible for Quick Lookup. Do not enter 0 in the Quick Lookup field.
Only 1 numerical Rx # can be entered in Quick Lookup More than 1 prescription number was manually entered. Remove the additional prescriptions so only one remains.